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Help & support

How can we help?

Quick answers below. Still stuck? Email us and a human will reply, usually within two business days.

Common questions

How do I sign in?

Enter your email on the sign-in screen. We send a 6-digit code and a link: type the code into the app, or tap the link on the device you're using. Both work once and expire after 15 minutes. There's no password to remember.

How do points work?

You earn points only for correct predictions, with bonuses for a banker, a perfect night and streaks. Wrong answers never cost points. The full scoring table is in the Rewards Rules.

How do I redeem a reward?

Open Rewards, pick a voucher and confirm. Your account needs to be at least 7 days old, with 3 scored live-season episodes. You can redeem once per show season, using that season's points (they don't combine across shows), up to 30 days after the finale. There are a set number of cards each month; if they've gone, new ones arrive on the 1st. Vouchers are emailed within 5 business days. Points have no cash value.

Someone's being awful in a room. What do I do?

Tap the flag on their message to report it, and tap their name to block them. Every message is checked before it posts, and moderators review reports.

How do I delete my account?

Go to You, then Delete account. Deletion is immediate and signs you out everywhere. We email you a confirmation.

Is this connected to the TV show?

No. Couch Call is independent and isn't affiliated with, endorsed or sponsored by any broadcaster, network, streaming service, production company or contestant.

Policies

Couch Call is operated by Disputex Pty Ltd, ABN 81 699 300 260. Free to play · 18+ · Points have no cash value.

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